The report you buy prints the turnout on page two, in small type, and never mentions it again. This one puts it in the header of every page, publishes the scoring, shows you every question before you field, and hands back every raw row on the day it is collected.
The mark on the track is the target this hospital set for the result to count as a mandate. 130 more responses reach it. Margin of error ±4.3 points, finite population corrected.
Every figure carries its base. Every withheld cell carries the reason it was withheld. Every composite carries the internal consistency it achieved in your sample, not the one quoted in a manual.
Every figure on the right is the demonstration campaign as the console computes it, down to the withheld specialty and the level it was reported at instead. The same numbers export to CSV, and an exported figure that disagrees with the one on screen fails the build.
None of these is an accident of technology. Each one is a choice, and each one is more comfortable for the vendor than for the hospital paying for it.
The items arrive after the contract, and the ones that get retired take your trend line with them. Here you read every question in the console before a single one is fielded.
A percentile arrives with no method attached. The first independent psychometric study of the leading physician instrument appeared thirty-two years after it went into use.
The response rate sits on page two in small type, and every percentile after it is computed as though turnout were irrelevant.
Suppression is applied and then nothing is offered in its place, so the chief of staff who asked about their own service gets an empty cell.
Custom items are billed. So are extra cuts, and on one public price list, so is reading the free-text answers your own staff wrote.
Last year lives on their platform. Leaving means leaving the trend line behind, which is the whole reason nobody leaves.
The norm
Here
There is no norm set here, and there will not be one until five organizations have contributed. Until then your comparison is your own prior year, imported from whatever vendor you were with, and the console says which of the two it is showing you. A percentile built on two hospitals names the other hospital.
No third-party penetration test and no SOC 2 report. The confidentiality rules are enforced in code and each one is proved by a check that fails the build, which is a different kind of assurance and not a substitute for the first two. If your organization needs either, it gets scheduled rather than claimed.
Some instruments ask whether pay feels fair. None of them can say what the answer is worth, because none of them sits next to compensation benchmark data. This one does, and the difference is a finding you can act on rather than a score to admire.
The third scores worst in most medical staffs, and it is the one that can be fixed in a quarter without spending a dollar. The second raises a question that needs benchmark data to answer, and Fair Market Fast already holds it. That is the sentence no other survey vendor can finish.
Written out in full at /method, and proved by a runnable check rather than asserted. The arithmetic is tested against hand-derived and published values, not against its own previous output, because a snapshot test of a statistics library certifies only that it is consistently wrong.
The scoring, the suppression rules and the demo console are open. The instrument itself is not published: every client reads all of it in the console before a single question is fielded, and nobody else reads any of it.